Job Position: IT Systems Engineer

The successful candidate needs to have the pre-requisite IT experience of 5 years+ in a relevant position andpreferably with a Microsoft Certified Qualification (MCP, MCSA & MCSE) for this Tier 2 / 3 equivalent support role. Cloud Infrastructure experience and a project / consultative approach are essential.

Key Duties & Responsibilities:

• Cloud Infrastructure migration, implementation and management for clients. 
• Monitor IT helpdesk/support mailbox and respond to client support requests withinagreed SLA time.
• Check server backups daily & resolve errors if any
• Carry out scheduled server maintenance work
• Maintain Client Assets Register
• Project work incl. new implementations
• Carry out scheduled Client Site Visits
• Prioritise tasks based on “Urgency vs Impact = Priority” levels
• Provide timely break fix work to client’s IT systems – via various media
• Make longer term break fix recommendations that are both cost efective andcommercially viable
• Involved in the formulation and implementation of robust client IT strategies, policies and procedures
• Be pro-active in identifying recurring issues that may impact other clients and actingaccordingly •
• Help the company be pro-active and implement efective IT strategy, policy and procedure
• Management of security tools used across our client base, including the policies that arepushed out to clients computers
• Actively monitor security trends and suggest, document and enforce securityimprovements across our clientbase

Abilities, Skills & Experience:

• Bachelor degree in Information Technology, Information Systems or any relevant field
• 5 years+ IT Infrastructure & Support experience • Infrastructure implementation & migration - incl - Office 365/SharePoint Design &Implementation
• Microsoft Certified Qualification is desirable, MS-100 would be very desirable
• Excellent Organisation skills and able to prioritise workloads
• Exceptional communication skills, both written and verbal
• Ability to communicate well with a wide variety of users from Directors to junior team members
• Ability to communicate with stakeholders who have a wide range of IT literacy
• Can-do attitude with the requirement to act quickly and understand client concerns around IT

Experience with:

• Azure Cloud Computing
• MS 365 and MS Office 365, inc Teams, Exchange Online, Sharepoint Online, Intune Endpoint Management
• MSP RMM tools
• VMware & Hyper-V Virtual platforms
• Active Directory, Group Policy, DNS, DHCP
• Veeam and/or Acronis
• Networking / Firewall configuration – VLANing, VPN’s, port forwarding etc
• Windows Server – all flavours
• TCP/IP Networking
• Windows desktop – all flavours
• MacOS – All flavours
• Android and iOS Device Management
• Powershell Scripting
• Server Installation experience
• Full clean driving licence essential

Working hours: Monday to Friday - 11:00 - 18:30/12:00 – 19:00

Other advantages:

• Admission to our private pension scheme
• Medical benefits
• Attractive Bonus scheme

Proactive reserves the right:

• To call only the shortlisted candidates for interview.
• Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.