Job Description
Our client, a well-known insurance agent is looking for a meticulous and dedicated Claims Executive.
Duties
• Assist customers in filing new insurance claims accurately and efficiently – Motor & Non Motor Insurance
• Investigate and analyse facts about insurance claim cases.
• Examine policy provisions in order to determine coverage eligibility.
• Negotiate settlements with claimants on behalf of the company.
• Advise customers on the status of their claims throughout the process.
• Monitor progress of pending claims and resolve any delays in a timely manner.
• Resolve customer complaints by providing accurate information and appropriate solutions.
• Assist claimants, providers and clients with problems or questions regarding claims.
• Review and evaluate customer claims for accuracy and completeness.
• Manage customer service inquiries and complaints in a timely manner.
• Maintain up-to-date knowledge of company products and services.
• Communicate regularly with customers to gain insights into their needs.
Qualifications
HSC level
At least 2 years of experience in a similar position
Proficiency in English and French (both verbal and written)
Proficient with MS Office
Any qualification in insurance will be an advantage
Profile
Communication Skills
· Ability to clearly explain complex insurance policies and terms to clients.
· Strong written and verbal communication for interacting with clients and colleagues.
Customer Service
- Empathy and understanding to address customer concerns effectively.
- Patience and active listening to provide tailored solutions.
Attention to Detail
- Accuracy in processing insurance claims and documentation.
- Keen observation to detect discrepancies or potential fraud.
Teamwork
- Collaboration with team members.
- Supportive attitude in contributing to team goals
- Proactive reserves the right:
- To call only the shortlisted candidates for interview.
- Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.