Job Description

Our client is recruiting a Customer Service (In Patient).

Reporting to the Team Leader/ Manager.

Main duties and Responsibilities

• Claim handling: Clinic admission notifications, filtering, coding, verification, data capture and processing of Claims
• Liaise with Service Providers and Medical Consultants
• Guide / Coach Claims Teams with respect to the medical aspects of claims
• Assist In-Patient team in claims handling: input, verify & review data on IT system
• Provide assistance and information to clients and doctors at clinics’ help desk
• Follow-up of incoming calls, mails and queries in a timely manner
• Communicate with PCL and respond to PCL queries
• Send weekly & monthly bordereaux and claims history to clients
• Liaise with the different stakeholders and department teams
• Liaise with in-house Medical Officers
• Provide feedback to Coordinators/ Claims Executive and assist them in daily duties
• Any other cognate duties that may arise

Qualification & Experience :

• Minimum HSC
• At least 1 year working experience.

Proactive reserves the right: 

• To call only the shortlisted candidates for interview. 
• Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.