Job Description

Job Title: Digital Community Coordinator

Position Overview

Our client is seeking a Digital Community Coordinator who will assist in managing and growing the company’s online communities across various digital platforms. This role requires a strong understanding of social media trends, community engagement strategies, and an ability to create a positive and engaging digital environment for our members.

Key Responsibilities

• Community Engagement: Manage and nurture the company online communities across platforms such as LinkedIn, Facebook, Twitter, and other relevant digital channels.
• Content Creation: Develop, curate, and share engaging content tailored to each platform to foster meaningful interactions within the community.
• Brand Voice Management: Ensure that all community interactions align with the company brand voice and values, maintaining a professional, approachable, and supportive tone.
• Member Support: Address inquiries, comments, and feedback promptly and professionally, fostering a responsive and supportive online environment.
• Event Promotion: Assist in promoting and driving engagement for the company events, webinars, and initiatives through online community channels.
• Performance Analysis: Monitor, analyze, and report on key community engagement metrics. Provide insights and recommendations to enhance community growth and engagement.
• Crisis Management: Handle and respond to any negative feedback or situations that may arise within the community, following established guidelines and working with the communications team as necessary.
• Trend Monitoring: Stay updated on digital marketing trends, new community management tools, and competitor activity to continuously enhance engagement strategies.

Qualifications and Skills

• Education: Bachelor’s degree in Marketing, Communications, Digital Media, or a related field.
• Experience: 1-2 years of experience in community management, digital marketing, social media management, or a related field.
• Skills:
  • Proficiency in social media platforms, and analytics tools.
  • Excellent written and verbal communication skills.
  • Strong organizational and multitasking abilities.
  • Knowledge of social media trends and best practices.
  • Ability to build relationships and engage with diverse audiences.
  • Familiarity with performance metrics and data analysis.
• Personal Attributes: Highly motivated, creative, empathetic, and able to thrive in a dynamic environment.