Our client in the Recreation/ Tourism sector is looking for a Travel Coordinator.

Key Responsibilities:

The Travel Coordinator makes travel arrangements for guests by liaising between the Travel Advisor and suppliers.   An intricate understanding of the personalised service offering that the Company delivers to all of it’s guest partners.  The Company Travel team aims to provide a professional service to guests who make direct contact with them; enhance the guests travel experience; and maximise revenue flow whilst providing expert travel advice.

• Administrative work required to create and finalise a booking.
• Establish and maintain relationships with Travel Advisors and suppliers.
• Assist the Company to provide an extraordinary and positive experience for the guests.
• Ensuring response turnaround times are maintained and that work is of an exceptional standard.
• Review completeness of guest travel information and itineraries booked by Travel Coordinators.
• Be available after hours to assist with urgent queries and/or complaints.
• Perform any other ad hoc projects or assignments as required by the Company from time-to-time.

 Skills and experience:

• Be of Mauritian descent or a holder of a valid work permit.
• Fluency in French and English
• Tourism industry experience (preferably in tour operating and/or reservations) within the luxury travel in Africa market.
• A natural ability to deal with people combined with a strong client focus.
• Excellent organisational skills
• Excellent communication skills – _verbal and written.
• Above average knowledge of MS Excel; MS word; and MS Outlook.
• The ability to work under pressure, independently, as well as part of a team.
• Experience in managing direct customer relationships.
• Strong interpersonal skills (emotional intelligence).
• Have a flexible approach to working hours; be open minded and intuitive.
• Be committed to conservation

Proactive reserves the right:

To call only the shortlisted candidates for interview.

Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

Our client in the hospitality sector is recruiting an Assistant HR Manager

Job overview

• Provide a generalist HR support to ensure that employees are treated in a prompt, professional and fair manner.

Duties & Responsibilities

• To support the HR Manager and be in charge of HR operations in his absence
• To provide guidance on HR processes and internal policies
• To ensure prompt treatment of HR matters in strict confidentiality
• To ensure that all HR metrics are prepared and shared promptly
• To be up to date with all changes in labour regulations
• Responsible for payroll transactions and processing
• Assist in welfare

Qualification & Experience :

Essential

• BSc in Human Resources/Management
• At least 4 years’ experience in Human Resources Department 

Desirable

• Master degree in Human Resources/Management
• At least 4 years experience within a similar position (Hospitality Sector will be a plus)
• Additional Skill required: Training Skills

Proactive Talent Solutions reserves the right:

To call only the shortlisted candidates for interview

Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

We are recruiting a Customer Care Assistant

Main responsibilities

• To operate the telephone switchboard by handling both incoming and outgoing calls
• To ensure that the reception is always attended and maintained in professional manner
• To address all incoming emails to clients
• To welcome client at reception desk
• To provide excellent candidate experience, assist candidates for application of online jobs.
• Dispatching
• To arrange and organize meetings for management
• To booking meeting rooms   
• To record daily attendance at the office
• To request quotations for working equipment [laptops/phone etc] and to send to management for approval          
• To remain main point of contact for all service providers         
• To prepare office planning on a monthly basis.        
• To provide administrative support to training department [booking of training venue, retrieve report for trainer and send test as well as HRDC documents etc]  
• To overlook and support office management
• Any other administrative tasks assigned

Qualification & Experience:

• Holder of an HSC
• At least 3 years’ experience in a similar position
• Excellent French and English (written and verbal)
• Experience in front line in the hotel industry would be an advantage

Candidate profile

• Excellent Communication Skills
• Good time management
• Pleasant personality and grooming
• Assertive and dynamic
• Attention to detail and patient

Proactive Talent Solutions reserves the right:

To call only the shortlisted candidates for interview

Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

Our client is recruiting a Project Lead.

Main responsibilities:

• The Project Lead acts as a link between clients / third parties and the agency. He/She is responsible for liaising between the client and other agency staff to coordinate any campaigns, may it be advertising, branding, but mainly digital & small events.
• The Project Lead liaise closely with the agency clients throughout project campaigns. He/She manages administrative and campaign work, ensuring that this is all completed on time and on budget.
• With an excellent entrepreneurial mindset which allows him/her to think about the clients/ agency’s projects at large and beyond the basics of project management. He/She is proactive and need to propose different projects to the client apart from initial client’s brief. Ultimately, he/she shepherd the overall effort and is responsible for the success and failure of the client relationship and projects.
• The Project Lead has a critical role in making knowledge and information flow through the client / team seamlessly. He maintains and controls the traffic of the work flow. He/She is technical enough and have first-hand knowledge about the tasks he is initiating and assigning to others.
• The Project Lead contributes to the thinking, management, implementation and reporting of the project.
• He/She takes the lead on Project write up, prepare strategic documents & reporting, engage and influence clients, rolling up of projects, managing calendars, teaming people up to bring the project to success.
• He/She also acts for the development of new business ideas and line of revenues for the agency
• The Project Lead first line reporting is the General Manager and second line reporting is the Digital Project Lead

Proactive reserves the right:

To call only the shortlisted candidates for interview.

Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate

Our client in the insurance/reinsurance sector is looking for a Credit Analyst.

Role Purpose:

To work closely with the Underwriters and other Analyst(s) and forms a critical part of the implementation of PRTC’s Credit Risk Framework.

As part of each deliverable and each interaction with the business you will be curious to enable you to provide high-quality insights to enable better risk management and business decisions. You will be tenacious in delivery and be aware of the implications of your recommendations for the business. You will support process improvements which will require frequent engagement with all functions.

Role Responsibilities:

• Understand Risk Management in the context of African countries and counterparties.
• Undertake ongoing buyer / credit limit monitoring to ensure continued profitability within the portfolio. The loss ratio of the division will be a clear objective measure of success.
• Dealing with the monitoring of changes in buyer ratings.
• Analysis of financial statements to establish creditworthiness. Detailed understanding of financial statements leading to the correct decisions to deploy line sizes is a critical skill.
• Explanation of reasons for buyer ratings and recommendation of limits to Underwriting team.
• Proposal  / opinion on the rates deployed.
• Comfortable in liaising directly with both brokers and Insured if required to provide explanations for decisions.
• Ensuring group structures  / limits are monitored and amended as required.
• Assistance with the operation of the buyer grading system is a key objective in this role. Strict use of the Credit Risk Framework to grant credit limits.
• General support to the underwriting team as required.
• Being a technical expert and key deliverables: The role will require delivery of key reporting to the standards expected of your line manager. This will include:

• Delivering insightful deep dives, including undertaking independent analysis, identifying findings and proposing solutions.
• Providing second line challenge to a range of business functions and engaging with business stakeholders, with a particular focus on transformation activity.
• Being an advocate and actively demonstrating good risk management discipline through role modelling appropriate risk behaviours.
• Representing Risk at relevant forums, providing appropriate and value-adding challenge.

• Any other reasonable tasks as directed by your manager(s)

Skills & Experience:

Essential:

• Strong communication skills:
  • ability to explain decisions of risk assessment to the team, brokers and external parties where required
  • Good engagement and relationship management with the ability to influence stakeholders
• Excellent understanding of financial statements and desire to keep up to date with reporting developments.
• Awareness of the economic environment and the market conditions that influence the PRTC Insurance product

• Good analytical skills and attention to detail.
• Ability to work to tight deadlines.
• Ability to build effective business relationships.
• Educated to degree level.
• Previous financial analysis experience is critical.
• Knowledge and experience of working with African companies and sovereigns.
• Excellent French and English, spoken and written.

Desirable:

• Knowledge of general insurance the main product lines and operations of a global re/insurer preferable.

Proactive Talent Solutions reserves the right:

To call only the shortlisted candidates for interview

Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

Our client in the insurance/reinsurance sector is looking for an Underwriter (PVT -Political Violence Terrorism).

Role Purpose:

Support the execution of the business plan by underwriting acceptable risks in chosen market sectors, demonstrating “the technical underwriter” approach and actively seeking opportunities for profitable growth

Role Responsibilities:

• Actively contribute towards the successful delivery of the team business plan in alignment with the overall Company Business Plan and Strategy.
• Ensure processes and procedures are followed in accordance with the Company target operating model, including the risk and governance framework.
• Optimise business performance management by providing accurate and timely management information.
• Act as a role model, promoting the company brand and culture.
• Support the Head of PVT in:
  • development and management of a high performance team
  • Mentoring the junior Underwriters, initially across the company and thereafter across the PVT division. Support and coach junior staff members to assist, where possible, in achieving their goals, productivity and effectiveness, together with challenging their performance and contribution.

• • Work in partnership with colleagues across the Company to leverage relationships and opportunities.

• • ensuring effective two-way communication through regular team meetings
  • Actively participate at various internal and external meetings ensuring that the Company is suitably represented
• Business plan achievement - seek out and accept risks compliant with the business plan and the Company standards/risk appetite. Monitor all aspects of existing accounts under own remit on an ongoing basis. Provide data and other assistance as required for the preparation of the Business Unit budget and business plan

• Ensure risks are written within the agreed parameters, making sound long-term decisions on risks that are written, with a focus on smart, rationale underwriting.

• Relationships - build, maintain, optimise relationships with brokers, clients, reinsurers, Lloyd’s and stakeholders.
• Be able to develop an in-depth understanding and knowledge of high profile, strategically important client relationships in a timely manner to benefit and strengthen the business unit’s position externally and that of the PVT department internally.
• Underwriting Risk management - ensure all risk processes are adhered to for own lines of business underwritten and that any risks outside of agreed parameters set out in the business plan are reviewed for sign-off pre acceptance. Conduct peer review of underwritten risks in accordance with procedures, prior to Business Unit Manager sign-off.
• Reinsurance - provide input to reinsurance purchase policy as required.
• Claims management  - liaise with and assist the claims management company when required in the settlement of claims.
• Administration management - Ensure accurate entry of risks and documents into the Company operational systems Provide support to Assistant Underwriters / Underwriting Assistants to ensure all underwriting processes are completed in a robust and consistent manner to meet the Company required standards. Maintain underwriting records accurately and efficiently. Provide input into optimisation of support systems
• New business opportunities – coordinate closely with the Business Developers and the Head of PVT to maximise new business opportunities – both those proactively initiated and as they reactively appear.
• Cross selling opportunities - coordinate across lines of business to ensure new business cross selling opportunities identified are optimised
• Actively demonstrate risk based decisions and management of risks within your business area per the Company risk framework, including recording of losses or near misses.
• Implement data controls in accordance with data governance framework and manage breaches that arise in an appropriate manner.
• Demonstrate awareness of, and adherence to the document management policy, whether as document author, reviewer, or user.
• Where appropriate, manage the relationships with outsourcers.

• Continuously learn and share how to better utilise and embrace technology-based underwriting to improve underwriting services for both clients and brokers.

• Operate within agreed authority levels, as determined by the Board.

• Any other reasonable tasks as directed by your manager(s)

Skills & Experience:

Essential:

• Possess in-depth knowledge, expertise and experience of Property or PVT underwriting.

• Demonstrated expertise and ability to coach others
• Demonstrated sound judgement and business acumen
• Effective planning and organisational skills
• Strong understanding of risk management and governance framework and how function fits into it
• Underwriting discipline                           
• Proven ability to effectively set rates through a comprehensive understanding of the market
• Ability to promote own profile and the Company to brokers and clients
• Ability to provide innovative solutions to complex problems
• Effective communication and relationship management skills
• Advanced negotiation skills
• Ability to use appropriate systems to the technical level required
• ACII qualified or working your way towards qualification

Desirable:

• Understanding and application of accounting principles
• French and English language proficiency

Proactive Talent Solutions reserves the right:

To call only the shortlisted candidates for interview

Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

Our client in the insurance/reinsurance sector is looking for Underwriting Assistants

Role Purpose:

Support the execution of the business plan by accepting the risks and processing them (incl. carrying out all the relevant compliance checks, gathering all the data) in order to create a short pack for the Underwriters’ review. Supporting the Underwriting process, focusing on developing underwriting skills and technical knowledge whilst assisting Underwriters to manage existing accounts and future growth successfully.

Role Responsibilities:

• Prepare and report figures and statistics to the Underwriters (Mauritius and London) on an ad hoc basis
• Prepare compliance terms for underwriters authorisation
• Ensure accurate entry of risks onto the underwriting system and pricing models
• Ensure accurate entry of policy aggregate information onto the relevant software and spreadsheets, as required
• Copy/scan slips and other risk information as requested
• Ensure the syndicate records and files are maintained efficiently
• Monitor aggregate exposures of live risks on a daily basis and report to Underwriters
• Liaise with brokers and service providers as appropriate and directed by senior team members
• Assist underwriters in delivery of their accountabilities and support with the efficient operation of the business, as directed by underwriters
• Maintain all underwriting records accurately and efficiently
• Demonstrate awareness of, and adherence to:

- data governance framework; escalating material issues in a timely manner

- risks in your area; working within the parameters of the framework, including recording of losses or near misses

- the document management policy, whether as document author, reviewer, or user

• Operate within agreed authority levels, as determined by the Board
• Any other reasonable tasks as directed by your manager(s)

Skills & Experience:

Essential:

• Understanding of business objectives and the market in which we operate      
• A basic understanding of insurance principles, key disciplines of underwriting and claims, types of insurance products, and underwriting processes
• Ability to plan and organise own role effectively
• Demonstrated analytical and problem solving skills
• Effective communication and rapport building skills
• Intellectual curiosity

Desirable:

• Good understanding of risk management and governance framework and how own role fits into it.
• Ability to be assertive when appropriate.
• Influencing skills

Proactive Talent Solutions reserves the right:

To call only the shortlisted candidates for interview

Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.