Our client part of a well-known group is hiring an HR Manager

Position Objective

• Develop and implement an HR strategy, ensuring alignment with business objectives across the Pole.
• Work at all levels (strategic, tactical, and operational).
• Provide HR operational support to drive efficiency, enhance employee engagement, and ensure adherence to HR policies, practices and labour regulations.
• Lead HR initiatives that support talent acquisition, retention, and performance-driven culture.
• Act as a key point of contact for HR-related matters, ensuring seamless integration with broader corporate HR policies and objectives.

Responsibilities:

 Strategic HR Operations

• Develop HR policies, ensure alignment with corporate goals, oversee HR documentation.
• Provide leadership and HR analytics for decision-making.
• Align HR initiatives with business objectives at strategic and tactical levels.
• Optimize resource allocation and utilization
• Ensure compliance with labour laws and employment regulations.
• Drive continuous improvement initiatives

Recruitment & Selection

• Lead talent acquisition strategy
• Oversee hiring processes
• Enhance employer branding
• Develop onboarding programs
• Integrate recruitment strategies

 Payroll Management

• Validate payroll transactions
• Oversee time and attendance
• Ensure accuracy and compliance
• Provide payroll oversight for the department’s operational teams. 

Learning and Development

• Oversee training needs. Particular attention in identifying training needs for the department.
• Collaborate with L&D team to evaluate training effectiveness.
• Implement and monitor skill development programs

Strategic Planning & Execution

• Develop and execute HR strategies that support long term business growth, workforce planning, and talent management initiatives.
• Collaborate with senior leadership to define long-term HR vision.
• Establish key performance indicators (KPIs) and metrics to measure progress towards strategic objectives.
• Monitor industry trends and technological advancements to identify HR-related opportunities and threats.

 Financial Management

• Develop and manage HR budgets.
• Optimise cost related to recruitment, training and employee benefits.
• Ensure financial planning and ROI-focused HR initiatives aligns with organisational goals.

Service Excellence

• Establish and nurture a culture where service excellence is a core value.
• Develop a clear and inspiring service vision that guides actions and decisions.
• Demonstrate service leadership from top to bottom of the organisation.
• Enhance employee experience by implementing high quality HR services, ensuring timely resolution of HR inquiries and support requests.
• Foster a culture of continuous improvement where employees contribute ideas for service enhancements.

Performance Management

• Implement and manage performance appraisals.
• Develop Talent strategies
• Oversee succession planning
• Drive continuous performance feedback
• Ensure operational efficiency in HR support for the department

Industrial Relations (Conflict Resolution)

• Address employee relations issues
• Liaise with labour authorities.
• Ensure compliance with labour laws
• Manage industrial relations specifically for the department challenges

HR Reporting & Analytics

• Promote plant safety and ensures compliance with all applicable safety standards and regulations which includes participating in departmental safety meetings and any other activities to assist in plant safety.
• Ensure that all health and safety measures are implemented and adhered to.

Candidate Profile:

Basic Qualification / Education / Vocational Training

• Degree in Human Resources Management (or equivalent)

Advanced Qualification / Certification / Specialist Training

• MSC Specialisation in HR Management (or equivalent) Minimum Experience
• At least 10 years in HR operations Desired Experience
• Senior HR leadership experience with strategic HR management expertise (preferred)

Technical Competencies

1. In-depth knowledge of labour laws and employment regulations in Mauritius
2. Proficiency in HR tools, systems, and digital transformation
3. Experience in HR operations, workforce planning and talent development within a technical and engineering-driven environment
4. Strong capability in change management and organizational transformation

Behavioural Competencies

1. Effective Communication
2. Negotiating skills
3. Conflict Resolution
4. Decision Making
5. Adaptability, manage multiple priorities
6. Team Development
7. People Management skills
8. Problem-Solving
9. Strategic Thinking
10. Ethical Leadership

Proactive reserves the right: 

• To call only the shortlisted candidates for interview. 
• Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

Our client is recruiting a Client Accountant - Bookkeeping

Your responsibilities will include:

• Posting and reconciling transactions, including bank, assets, securities and non-cash transactions on a multi-currency bookkeeping system
• Maintaining client records to enable timely production of financial statements
• Liaising with administrators regarding bookkeeping discrepancies and queries
• Reviewing minute books, statutory records, trust documents and correspondence files
• Assisting in maintaining the integrity of accounting records for clients
• Ensuring AUM values are input each quarter for all portfolios on Asset Register
• Ensuring KPIs are targets are met each month
• Maintaining a sound technical knowledge of our various computer systems
• Reviewing exception reports on a daily basis and clearing exceptions arising
• Attending to queries efficiently and promptly
• Adopting a high-quality culture to minimise error ensuring quality service levels of and high standards are delivered

Your qualifications and skills include:

• High school certification
• Any relevant qualification and/or work experience in accounting, banking, finance, investments, trust or comparable business would be an advantage.
• Knowledge of computerised accounting systems is a plus
• General knowledge of trust and banking practices
• Good communication and presentation skills
• Proficient in Microsoft Office Suite of applications.

Proactive reserves the right: 

• To call only the shortlisted candidates for interview. 
• Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

Our client is recruiting a Client Accountant - Accounting

Your responsibilities will include:

• Drafting financial statements for clients
• Auditing computerised accounting records prior to the preparation of FS
• Reviewing minute books, statutory records, trust documents and correspondence files ensuring KPIs and targets are met
• Liaising with auditors to facilitate their work and requirements
• Maintaining a sound technical knowledge of our computer systems
• Reviewing exception reports and clearing exceptions arising
• Attending to queries efficiently and promptly
• Assisting with special projects and complaints investigations
• Ensuring that fees for the preparations of financial statements are processed
• Adopting a high-quality culture to minimise error.

Your qualifications and skills include:

• High School Certification
• University degree in Accounting & Finance and/or
• Diploma in Business and a recognized accounting qualification and/or
• At least 5  years of accounting experience preferably in a Trust environment
• knowledge of Guernsey's and Mauritius' regulatory environment
• Strong knowledge of computerised accounting systems
• Strong knowledge of the preparation of financial statements for Trusts and Companies
• General knowledge of trust and banking practices
• Good communication and presentation skills
• Proficient in Microsoft Office Suite of applications.

Proactive reserves the right: 

• To call only the shortlisted candidates for interview. 
• Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

Our client, an independently owned Trust company based in Black River, is looking for an Accountant.

JOB SUMMARY

Part of the client accounting department, you will be responsible for the maintenance of bookkeeping and accounting for a portfolio of clients including review of bookkeeping for more junior team members.

KEY RESPONSIBILITIES 

1.          Assist the Manager to review and set appropriate controls to ensure complete and accurate bookkeeping and accounting of the client book.

2.         Assisting Junior Accountants and maintain a high level of technical knowledge and apply this to the day-to-day bookkeeping and accounting of the clients.

3.         Keep up to date accounting records for client entities, paying particular attention to bank statements, agreements, invoices, contracts and other documents signed by an entity.

4.         Liaising with the Administration Team on accounts queries.

5.         Prepare and review annual financial statements, management accounts, solvency test, asset statements and other ad-hoc financial reporting where applicable in accordance with IFRS, with accuracy and completeness.

6.         Prepare FSC Surveys on a quarterly basis and ensure filing is done within deadline.

7.          Preparation and filing of tax returns as prescribed by the Mauritius Revenue Authority, ensuring tax compliance for all clients.

8.         Liaising with auditors for GBC and other required client entities.

9.         Preparation and filing of tax returns, including and not limited to CTX/VAT/TDS/APS returns and tax return for UK property holding with HRMC (NRL/ATED).

10.        Ensure that regulatory deadlines for client entities are met e.g. BVI business filings, Seychelles filings, Trust taxation etc…

11.         Be a point of contact for clients in the absence of the Manager.

12.        Respond promptly to customer’s enquiries, attend client meetings where required and ensure all appropriate actions are being taken to ensure client satisfaction.

13.        Provide assistance to the accounting team as required and assist the Manager in coaching of Junior Accountants.

14.        Proactively identify billing opportunities for the company.

15.        Maintain an awareness of changes to the relevant financial, legal and regulatory framework within which the company operates.

16.        Completing any other duties as may be required from time to time in accordance with the requirements of the role, team and evolving nature of the function.

17.        In all aspects of your role, display and adhere to the company’s vision and values.

KEY COMPETENCIES & SKILLS

•           Degree holder in accounting field; or at least ACCA Level 2

•           Minimum 2-3 years accounting experience, preferably within the global business industry

•           Good understanding of accounting, audit issues and basic tax compliance matters along with applicable laws and regulations

•           Strong numerical and analytical skills

•           Ability to work under pressure and meet tight deadlines

•           Acute attention to detail

•           Excellent team player and willing to go the extra mile

•           Ability to deal with complex issues in a timely and proactive manner

KEY BUSINESS PARTNERS

•           Client Accounting team

•           Client Administration team

•           External stakeholders e.g. auditors, tax agents, regulatory authorities.

Proactive reserves the right: 

• To call only the shortlisted candidates for interview. 
• Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

Our client part of a well-known group is looking for a Credit Controller to:

Mission:

• Recover late payments from Debtors,
• Assess the credit worthiness of a customer by collecting and analysing financial data
• Assist the Accounts and Finance department in recovering payments

Main Activities & Responsibilities:

Measures of Control

• Control the credit risks/limit and advise Management accordingly
• Manage the timely and effective collection of all debts and payments
• Issue letters of different severity as and when required
• Liaise and follow up with Sales Team with regards to cash collections and proper measures of debt collection process.
• Perform daily reconciliation of Salesmen cash collection
• Circulate weekly Blocked Accounts
• Liaise with the Group’s Credit Manager for legal actions as and when required
• Assist the Group’s Credit Manager regarding files to be followed with Attorney and update the Litigation Log.
• Provide status to Management and advise on the remedial actions

 Customer Service

• Ensure Collections & Recoveries actions of the Company via phone calls, e-mails and meetings with special attention to the flow rate and DSO.
• Handle the follow up of debtors’ ageing; having solid negotiations for payments, following promises to pay and report reason of default.
• Send customer Statement of Account.
• Maintain a professional standard in customer relationship.
• Maintain the disputes & discrepancy Log
• Escalate critical accounts requiring supervisory advice prior to organising meetings with customers.
• Visit debtors for reconciliation of disputed amount on timely basis
• Make recommendation on the customer portfolio movement and execute as per Management’s decision.

Procedures and Policies

• Create procedures and policies with regards to effective credit control
• Ensure credit and collection policies and procedures are followed
• Assist in taking actions against the customers who do not abide by the credit facilities time frame

Collaboration

• Ensure proper control and compliance with regards to the Accounts and Finance activities
• Provide assistance to auditors upon request
• Share and collaborate with the staff

Administration

• Input customer receipts and allocation in the accounting system
• Perform day to day financial transactions, including credit notes, returned cheques, journal entries and other
• Provide monthly ECL calculation and issuance of credit notes
• Ensure that all documentation is updated and filed
• Keep track of Internet banking transactions to ensure appropriate actions are taken on the system
• Ensure the reconciliation of statements of accounts with debtors’ ledgers and advise on any discrepancies

Health & Safety Management

• Complies with Health & Safety Management by:
• Abiding by Policies and following Procedures scrupulously
• Having a knowledge of the main requirements of standards and advisories
• Reporting any dangerous situation, near misses or unsafe act/condition to management
• Leading or attending tool- box talks organized by your department
• Maintaining all PPE issued to you by the company
• Participating in the risk analysis of activities performed by you, as and when required
• Keeping management informed of all new work process put in place in your department to enable a proper risk analysis

PROFILE

Educational Background / Qualifications:

• Bachelor’s degree in accounting and finance

Experience required:

• At least 5 years in a similar position

Competency profile:

Technical competencies

• Accounting and Financial background
• Knowledge of accounting software
• Technical ability to assess credit worthiness of a company/customer
• Proficiency in MS Office

Behavioral competencies

• Excellent communication skills
• Negotiating skills
• Ability to deal with difficult customers
• People Management skills
• Decision making
• Ability to manage stress
• Analytical skills
• Focused
• Multitasking

Proactive Talent Solutions reserves the right: 

To call only the shortlisted candidates for interview.

Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

Our client, a company headquarted in Mauritius, is seeking a IT Administrator

Accountabilities         

Systems Management: Oversee daily performance and maintenance of ERP (Sage), SharePoint, Teams, and Office 365.

Manage user accounts, permissions, and backups.

Perform regular updates, troubleshoot issues, and optimize system performance

Network Administration:

Maintain secure and stable network operations, including routers, firewalls, and VPN. Monitor network performance and resolve connectivity issues for local and remote users.

Cybersecurity:

Implement and monitor security protocols (firewalls, endpoint protection, etc.).

Manage user access controls and perform system audits.

Conduct employee cybersecurity awareness training.

Hardware and Infrastructure Support:

Install, maintain, and troubleshoot laptops, desktops, and other IT equipment. O

versee IT inventory and manage onboarding/offboarding processes.

Coordinate hardware procurement and maintenance.

Helpdesk Support:

Provide first and second-level support for IT issues (onsite and remote). Manage and prioritize support tickets and document issue resolutions.

System Improvement and Optimization:

Identify opportunities for system upgrades and process improvements.

Collaborate with leadership to recommend and implement IT solutions.

Education, qualifications and knowledge

Education:     

Academic degree preferred

Professional qualifications:    

Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent professional experience)

Must have skills:

System Management and Troubleshooting

•           Proficiency in managing ERP systems (preferably Sage), SharePoint, Microsoft Teams, and Office 365.

•           Ability to perform system updates, backups, user management, and performance optimizations.

•           Strong troubleshooting skills to diagnose and resolve software and hardware issues efficiently.

Network Administration

•           Solid understanding of network configurations (TCP/IP, DNS, DHCP) and network security.

•           Experience with firewalls, routers, switches, and VPN setup for secure remote access.

Cybersecurity

•           Experience implementing and monitoring security protocols (firewalls, antivirus, endpoint protection).

•           Ability to perform user access control, conduct security audits, and manage security incidents.

•           Familiarity with phishing detection, vulnerability assessments, and security awareness training.

Hardware and Infrastructure Support

•           Experience with setup, configuration, and troubleshooting of laptops, desktops, printers, and mobile devices.

•           Knowledge of IT inventory management, procurement, and hardware maintenance.

Communication and Collaboration

•           Excellent communication skills to support and train non-technical users.

•           Ability to work cross-functionally with various departments and escalate issues when necessary

Proactivity and Time Management

•           Ability to prioritize tasks, manage multiple requests, and work independently.

•           Proactive in identifying system improvement opportunities and presenting solutions.

Language skills:         

English: Fluency in both written and spoken English, as it is essential for communicating with international and local partners, customers, and internal teams.

Experiences & capabilities

Professional experiences       

The ideal candidate should have 3–5 years of experience managing IT systems and infrastructure, including ERP platforms (preferably Sage), Microsoft SharePoint, Teams, and Office 365.

He/She should demonstrate expertise in network administration, including configuring firewalls, VPNs, and maintaining secure and stable connections for both local and remote teams.

Experience in cybersecurity is essential, with a proven ability to implement security protocols, conduct system audits, and respond to security incidents.

The role also requires hands-on experience providing technical support for hardware and software, managing IT inventory, and ensuring smooth onboarding and offboarding processes.

The candidate should have a solid track record in helpdesk support, resolving support requests efficiently, and documenting solutions. Additionally, experience with system upgrades, process optimization, and vendor coordination is preferred to ensure IT solutions align with business needs.

Personal and leadership capabilities: -          

Problem-Solving and Analytical Thinking: Ability to diagnose complex IT issues and implement effective solutions quickly.

Communication Skills: Strong ability to explain technical concepts in simple terms and collaborate with non-technical staff.

Proactivity and Initiative: Takes a proactive approach to identifying potential issues and suggesting improvements before they escalate.

Time Management: Capable of prioritizing and managing multiple tasks efficiently, especially under tight deadlines.

Adaptability: Comfortable working in a dynamic environment with evolving systems and processes.

Attention to Detail: Ensures accuracy in system configurations, audits, and documentation.

Service-Oriented: Demonstrates a commitment to providing excellent internal customer support and maintaining a positive attitude.

Proactive Talent Solutions reserves the right:

To call only the shortlisted candidates for interview.

Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

Our client, a company headquarted in Mauritius, is seeking a Financial Analyst.

Location: Cascavelle, Mauritius.

Accountabilities         

•           Financial Analysis & Reporting: Analyse financial data, track key performance indicators (KPIs), and generate insights to support strategic decision-making. Prepare regular financial reports, dashboards, and variance analyses.

•           Accounting & Transactions Management: Manage all accounting transactions, ensuring accuracy and compliance with financial regulations. Oversee accounts payable, accounts receivable, and general ledger reconciliations.

•           Balance Sheets & Profit/Loss Management: Maintain and analyse balance sheets and profit/loss statements, ensuring financial accuracy and compliance with accounting principles.

•           Financial Consolidation: Prepare consolidated financial statements and reports, ensuring consistency across business units.

•           Tax Compliance & Reporting: Compute taxes, prepare tax returns, and ensure compliance with local tax regulations. Stay updated on tax laws and implement necessary financial adjustments.

•           Liquidity & Financial Health Monitoring: Assess and report on the company’s financial health, liquidity, and cash flow, providing recommendations to optimize financial performance.

•           Budgeting & Forecasting: Assist in preparing annual budgets, forecasts, and financial planning models to support business objectives.

•           Cost Control & Optimization: Monitor expenses, identify cost-saving opportunities, and recommend financial efficiency strategies.

•           Compliance & Internal Controls: Ensure adherence to financial policies, internal controls, and external regulatory requirements. Participate in audits and implement corrective actions where needed.

•           Business Partnering: Work closely with different departments to provide financial insights, support decision-making, and drive business performance improvements.

Education, qualifications and knowledge

Education:     

•           Academic degree preferred

Professional qualifications:    

•           Bachelor’s degree in Finance, Accounting, Economics, Business Administration, or a related field (Master’s degree, CPA, ACCA, or CIMA certification is a plus).

Must have skills         

•           Technical Skills: Strong proficiency in financial analysis tools (Excel, Power BI, Tableau), ERP systems (SAP, Sage, or similar), and financial reporting software.

•           Soft Skills: Strong analytical and problem-solving abilities, excellent communication skills, and the ability to collaborate across teams.

Language skills:        

            English: Fluency in both written and spoken English, as it is essential for communicating with international and local partners, customers, and internal teams.

Experiences & capabilities

Professional experiences       

•           The ideal candidate should have 5+ years in financial analysis, accounting, or controlling, with expertise in financial reporting, consolidation, and tax compliance.

Personal and leadership capabilities:            

Analytical Thinking: Ability to interpret financial data and provide actionable insights.

•           Attention to Detail: Ensures accuracy and consistency in financial statements, reports, and tax calculations.

•           Business Acumen: Understands financial drivers and their impact on business performance.

•           Communication Skills: Clearly presents financial information to stakeholders, both technical and non-technical.

•           Proactivity & Initiative: Identifies financial risks, trends, and opportunities before they arise.

•           Adaptability: Works effectively in dynamic environments with evolving financial and business needs.

•           Collaboration: Builds strong relationships across departments to align financial goals with business objectives.

Proactive Talent Solutions reserves the right:

To call only the shortlisted candidates for interview.

Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

Notre client recherche un/une Client Ops Senior Analyst L3

Vous travaillerez au sein de l’équipe finance de Bizon, en étroite collaboration avec le responsable administrative. Votre rôle consistera à coordonner la relation client en intervenant à différents moments, de la signature jusqu'à la fin de la collaboration.

Facturation et suivi des paiements

• Vérifier les informations et contrôler les devis émis par les équipes commerciales
• Élaborer et émettre les factures, assurer le suivi des paiements côté clients Distribution
• Assurer une communication fluide avec les clients pour le suivi des paiements et des relances
• Réconciliation des paiements reçus avec les factures émises

Administration et gestion relation client

• Participer à l’onboarding et l’offboarding des clients
• Assurer la gestion et le suivi des litiges clients
• Mettre à jour les informations clients et les conditions commerciales dans nos outils interne
• Envoyer les appels à facture à nos clients distribution, suivre les factures reçues et les paiements effectués
• Contribuer à l’amélioration des process ADV pour gagner en efficacité

Profil recherché

• Bac+2 à Bac+5 en Gestion, Finance, Commerce, ou Administration des Entreprises
• Aisance orale et écrite en français et en anglais (un plus)
• Maîtrise du Pack Office (Excel, Word, PowerPoint)
• Esprit d’équipe
• Capacité à travailler de manière autonome et à gérer plusieurs tâches simultanément
• Personne sachant appliquer des process, et faisant preuve d’une grande rigueur.

Proactive Talent Solutions reserves the right:

To call only the shortlisted candidates for interview.

Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

Our client, a single-family office, with a growing asset base, is recruiting an Investment Analyst for its Mauritius office (100% Remote).

About the Role:

They are seeking a highly motivated and detail-oriented Investment Analyst. The successful candidate will play a crucial role in supporting the Board by providing in-depth research, analysis, and recommendations to inform investment decisions.

Key Responsibilities:

• Conduct fundamental and quantitative research on companies, industries, and market trends to identify investment opportunities.
• Prepare comprehensive investment reports and presentations.
• Analyse investment teasers, business plans, financial statements, valuations, and industry data to assess investment risks and returns.
• Develop and maintain financial models to evaluate investment scenarios.
• Monitor and track portfolio performance, identifying areas for improvement and making recommendations for rebalancing.
• Collaborate with Investment Advisors to develop and implement investment strategies.
• Stay abreast of market developments, regulatory changes, and economic trends.

Qualifications and Skills:

• Bachelor’s degree in finance, economics, or a related field.
• Professional Accountant (CA, ACCA, etc.) or Chartered Financial Analyst (CFA) certification.
• Minimum of 4-5 years of experience in an investment analyst-related role.
• Strong analytical and problem-solving skills.
• Proficiency in financial modelling and data analysis tools (e.g., Excel).
• Excellent communication and presentation skills.
• Detail-oriented and organized.
• Ability to work independently and as part of a team located in different countries.

 Proactive Talent Solutions reserves the right:

To call only the shortlisted candidates for interview.

Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

Our client is recruiting a Customer Service (In Patient).

Reporting to the Team Leader/ Manager.

Main duties and Responsibilities

• Claim handling: Clinic admission notifications, filtering, coding, verification, data capture and processing of Claims
• Liaise with Service Providers and Medical Consultants
• Guide / Coach Claims Teams with respect to the medical aspects of claims
• Assist In-Patient team in claims handling: input, verify & review data on IT system
• Provide assistance and information to clients and doctors at clinics’ help desk
• Follow-up of incoming calls, mails and queries in a timely manner
• Communicate with PCL and respond to PCL queries
• Send weekly & monthly bordereaux and claims history to clients
• Liaise with the different stakeholders and department teams
• Liaise with in-house Medical Officers
• Provide feedback to Coordinators/ Claims Executive and assist them in daily duties
• Any other cognate duties that may arise

Qualification & Experience :

• Minimum HSC
• At least 1 year working experience.

Proactive reserves the right: 

• To call only the shortlisted candidates for interview. 
• Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.