Our client is recruiting an Administrative Specialist
Job Overview
The Administrative Specialist will participate and oversee the following tasks: payment collection and recovery, upholding accurate records, data processing and bookkeeping. He/ She will also be responsible for the periodic reconciliation of supplier accounts ensure seamless and efficient business operations.
Additionally, he/ she will assist with the timely and accurate processing of invoices from suppliers and payment claims received, ensuring compliance and payment dates are met. The Administrative Specialist will deal with queries, both internal and external, concerning purchase orders, invoices and payments.
Responsibilities
Accounting
- Review customer master data on software on a daily basis (Time Peaker v/s SAGE).
- Issue invoices (Racket members only) to members and clients for services such as membership dues.
- Ensure that all invoices are accurate and sent in a timely manner.
- Set up payment schedules for recurring charges (e.g., membership fees, annual dues) and ensure that these are adhered to.
- Track and follow up on outstanding invoices to ensure timely payment.
- Process payments from various methods (cheques, credit/debit cards, bank transfers, etc.).
- Record and allocate payments accurately in SAGE.
- Allocate receipt in member’s accounts with corresponding invoice.
- Monitor cash flow related to receivables, ensuring that payments are received within agreed-upon terms.
- Communicate with members and clients regarding overdue payments, offering payment plans or assistance as needed.
- Respond to any inquiries related to accounts, billing discrepancies, or payment terms.
- Prepare reports to track overdue accounts and analyze trends in overdue payments daily.
- Report on accounts receivable status to management regularly.
- Reconcile accounts receivable records with general ledger accounts to ensure accuracy.
- Investigate and resolve any discrepancies between payments and invoices.
- Ensure that all transactions comply with policies and company’s accounting standards.
Operational Support
- Work with management to resolve outstanding balances and make recommendations for improving cash flow.
- Maintain proper documentation and records of all accounts receivable transactions for auditing and reporting purposes.
- Work closely with reception, Operations Lead and Racket Sports Manager to track charges for special events, memberships, and other services.
- Collaborate with the Head Office accounting team to ensure that all payments are recorded and reconciled correctly in the financial system.
- Address any disputes related to billing or accounts, liaising with members to resolve issues quickly and professionally.
- Suggest process improvements to streamline billing, collection, and payment processes, enhancing the overall financial health of the club.
Problem Solving
1. Handling payment and billing issues
- Resolve discrepancies in payments or invoices.
- Investigate missed or delayed payments.
- Address issues with suppliers regarding incorrect billing or payment schedules.
2.Interpersonal Relations Management
- Collaborate with colleagues in a friendly and professional manner.
- Communicate with internal and external stakeholders in a professional manner.
3.Health and Safety
- Ensure compliance with health and safety standards and licensing requirements.
Qualification & Experience:
- Diploma or bachelor’s in Management or any related fields.
- At least 5 years’ experience in performing a similar position
Skills & Competencies:
- Good leadership skills
- Planning & organisation skills
- Methodical
- Financial acumen
- Good communication skills
- Highly creative and innovative
- Business oriented
- Excellent interpersonal skills
Proactive reserves the right:
To call only the shortlisted candidates for interview.
Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate