Our client, an international company is recruiting a Travel Coordinator:

Main responsibilities.

The main purpose of the Travel Coordinator is to make travel arrangements for guests by liaising between the Travel Advisor and suppliers. An intricate understanding of the personalised service offering that the company delivers to all its guest and partners

• Establish and maintain relationships with Travel Advisors and suppliers.
• Assist the Travel Advisor and the lodges to provide an extraordinary and positive experience for the guests.
• Ensuring response turnaround times are maintained and that work is of an exceptional standard.
• Review the completeness of guest travel information and itineraries booked by Travel Coordinators.
• Be available after hours to assist with urgent queries and/or complaints.
• Perform any other ad hoc projects or assignments as required by the Company from time-to-time. 
• All roles may be required to perform other tasks as reasonably requested from time to time and as required by the business and/or operation. The company fosters a culture of collaboration, and with this support of the multi-skilling of staff.

Skills & Experience

• Be of Mauritian descent or a holder of a valid work Mauritian work permit.
• Fluency in French and English.
• Tourism industry experience (preferably in tour operating and/or reservations) within luxury  travel in the African market.
• A natural ability to deal with people combined with a strong client focus.
• Excellent organisational skills.
• Excellent communication skills – verbal and written.
• Above average knowledge of MS Excel; MS word; and MS Outlook.
• The ability to work under pressure, independently, as well as part of a team.
• Experience in managing direct customer relationships.
• Strong interpersonal skills (emotional intelligence).
• High accuracy and attention to detail.
• Experience working in administration and be highly organised.
• Have a flexible approach to working hours; be open-minded and intuitive.
• Be committed to conservation.

Proactive reserves the right:

• To call only the shortlisted candidates for interview.
• Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

Production Lead.

• Responsable des équipes; les gérer- (suivi Absence/Présence. Polyvalence) tout en veillant à respecter les coûts de production.
• Avec l'aide du département RH, gérer les ressources humaines du laboratoire (recrutement, évaluation, formation). Assurer une polyvalence à travers le laboratoire, ex. programme de rotation sur le poste. 
• S’assurer que les commandes livrées par le laboratoire soient conformes.
• Apporter les changements nécessaires afin d'optimiser la production et minimiser les rejets.
• Mettre en place et assurer un bon système de contrôle de qualité tout au long de la chaîne de production. Effectuer des “spot checks” et les documenter sur une base hebdomadaire afin de s’assurer que les procédures soient respectées.
• S’assurer que la gestion des commandes urgentes se fassent en temps.
• Être le point de contact des externes en cas de complaintes. 
• Avec la collaboration du responsable Marketing, Communication & Business Development, travailler sur le plan de l’année, révision des listes de prix, offres commerciales, développement & implémentation de nouveaux produits, création d’un plan de fidélisation clients.
• Répondre dans les délais demandés aux besoins du groupe au niveau reporting lié à la production i.e. à travers la plateforme liée à l'analyse de performance du laboratoire et coût.
• Suivi et vérification de la facturation.
• Travailler avec I' équipe du procurement pour les commandes '' importés''. 
• S'assurer que le nettoyage des machines du laboratoire soient fait correctement chaque semaine. 
• Participer à la préparation du budget annuel avec les départements concernés.

Profil recherché :

• Diplôme en Engineering ou qualifications similaires.
• Au moins cinq (5) années d’expérience dans un métier en relation directe avec la production.
• Notion de base du Management / Ressources Humaines / Stock.
• Connaissance technique sur les équipements du laboratoire de production (Digital Surfacing, Coating & Edging) serait un avantage.
• Respect des priorités déterminées par la direction.
• Anglais et français parfaitement lu, écrit et parlé - niveau professionnel.
• Maîtrise des calculs mathématiques.
• Bonnes connaissances en Microsoft Office et aptitudes à apprendre de nouveaux logiciels informatiques.
• Permis de conduire

Proactive reserves the right:

To call only the shortlisted candidates for interview.

Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

Description du Poste

Notre client recherche Coordinateur Commercial - Production dynamique et organisé pour rejoindre son équipe. Vous serez le lien essentiel entre les équipes de vente, de production et de design, garantissant l'alignement des objectifs commerciaux et opérationnels.

Responsabilités :

1. Assistance commerciale :  Transmettre les demandes des commerciaux au département devis et graphique et en assurer le suivi. Suivre les dossiers clients en l’absence des commerciaux. Gérer les mailings promotionnels et de prospection à partir d’une base de données.
2. Suivis commandes-productions : En collaboration avec les commerciaux, transformer les commandes en fiches techniques. Assurer un suivi régulier des productions en cours depuis la réception de la commande jusqu'à la livraison en veillant à ce qu’elles soient conformes.
3. Collaboration Interne : Travailler en étroite collaboration avec les équipes de design et de production, sous la supervision directe des commerciaux, pour assurer une cohérence dans les projets et atteindre les objectifs communs efficacement.

Compétences Requises :

• Capacité à communiquer avec les clients et les équipes internes, tout en collaborant efficacement avec un esprit d’analyse et de rigueur.
• Aptitude à gérer plusieurs projets simultanément, avec une attention particulière aux détails.
• Avoir le sens de l’organisation et à la gestion du temps.
• Adaptabilité face aux changements de demandes ou de priorités, et capacité à travailler sous pression en période de forte activité.
• Être minutieux et précis pour offrir un travail de qualité.

Profil :

• Langues : Maîtrise du français et de l’anglais courant.
• Formation : Niveau HSC +
• Expérience : 2-3 ans d’expérience préalable dans un poste similaire serait un atout.
• Outils Informatiques : Maîtrise de Microsoft Office

Our client, in the financial industry, is looking for a Financial Process Automation Engineer.

Main Purpose of Position:

As a Financial Process Automation Engineer within the Group finance environment, you will play a pivotal role in leveraging data analytics, automation, and information security principles to support efficiency, automate business processes and incorporation of Artificial Intelligence to enhance decision-making and returns for shareholders.

Your expertise will assist the Group to streamline operational and financial processes, reduce risk, and promote efficiency in producing financial results.

Responsibilities:

1. Data Analytics and Automation:

• Develop and implement advanced analytics solutions to extract valuable insights from organizational data, facilitating data-driven decision-making.

• Create interactive dashboards to visualize key performance indicators, enabling trend identification and informed strategic decision-making.

• Generate custom reports that offer comprehensive insights into organizational data, pinpointing areas for improvement and growth opportunities.

• Conduct risk assessments to identify data-related vulnerabilities and recommend strategies for mitigation.

• Utilize data-driven financial modeling techniques to support informed financial decision-making.

2. Automation and Process Optimization:

• Automate manual tasks to improve efficiency, reduce costs, and enhance competitiveness.

• Optimize workflows to streamline processes, increasing operational speed and efficiency.

• Assist clients in ERP implementation, including data migration and financial model development.

• Support migration between accounting packages by ensuring seamless data transition.

3. Technical Proficiency:

• Skills in Microsoft Power applications, such as Query, Power Automate, Power Pivot,

and PowerBI, with proficiency in VBA, Python, SQL and DAX coding.

• Experience with SQL server management studios for database management and manipulation.

• Familiarity with accounting/ERP/POS packages like Sage X3, SAP, React, GAAP, HiPort, HiTrust, Arch etc.

• Mastery of Microsoft 365 applications and Excel Macros for diverse purposes.

Location:

The position is based in Mauritius and will require occasional travel to operating entities outside of Mauritius.

Knowledge, Skills and Abilities:

• Strong strategic thinking ability

• Ability to implement new AI related systems and processes effectively

• Ability to adapt to different situations easily

• Ability to take ownership of work responsibility

• Strong problem-solving skills

• Ability to work well in a team environment

• Ability to work well under pressure

• Good presentation and communication skills

• Good time management and delegation skills

• Good motivational and training skills

• Experience in working with different IT systems

• Strong accounting knowledge

• Strong relationship skills

Personal Qualities:

• Good leadership ability

• Set high standards regarding quality of work

• Strong sense of integrity

• Good people skills

• Dedicated and hard working

• Strong work ethic

• Responsible

• Thorough and precise

• Structured and systematic

• Efficient

• Self motivated

• Honest

Qualifications and Experience:

• Bachelor's degree in a relevant field with strong IT/BI skills/certifications or experience. Experience in accounting, investment, finance sectors is a must.

• Certified in relevant data analytics or automation certifications will be advantageous.

• Exposure to coding languages or development of integrations and other development.

• Exposure to database warehouse management specifically SQL server management, studios (SMSS).

• Exposure to bot development or robotics processing automation will be advantageous.

• Proven experience in data analytics, cybersecurity evaluation, and process automation within a professional setting.

• Strong communication skills to convey technical concepts to non-technical stakeholders effectively.

• Analytical mindset with problem-solving skills to identify data patterns, security vulnerabilities, and process improvement opportunities.

• Proactive reserves the right:
• To call only the shortlisted candidates for interview.
• Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

Our client part of a large local group is recruiting a Junior Accountant to manage financial records, ensure accuracy in reporting, and provide insights for decision-making while ensuring compliance with regulations.

MAIN ACCOUNTABILITIES

 General:

• Prepare monthly/quarterly management accounts and annual financial statements in line with the required accounting framework.
• Assist in the preparation of the yearly budget and quarterly forecast.
• Monthly review of Balance Sheet reconciliations.
• Monthly stock reconciliations for main and sub stores.
• Review weekly payment plan and prepare cashflow forecast accordingly.
• Keeping abreast with accounting principles, legislation and ensuring compliance with company procedures and policies.
• Effectively manage team deadlines.

Assets and Liabilities:

• Provisions of Liabilities – To ensure that reconciliations are performed monthly and ensure that consistent checks are performed.

Invoicing

• Act as a backup for:

• payment to local and foreign suppliers.
• preparation of costing.

Audit

• Prepare information before submission to auditors.
• Assist with auditors` queries and local authorities.

 Compliance and Legal matters

• Prepare and analyse accounting records, financial statements, and other financial reports to assess accuracy, completeness, and conformity to reporting and procedural standards.
• Follow up legal matters including thefts, debtors and ad-hoc police matters.
• Ensure proper compliance in terms of Annual and Corporate reporting.

Reports

• Produce information in an accurate and timely manner.
• Ensure that financial reports are delivered on time, including budgets.
• Prepare and maintain accounting documents and records.

Others

• Provide support and cooperate with Management/outside contacts including auditors, responding to, resolving queries, providing information, monitoring progress and undertaking any necessary follow up actions while always adhering to company’s guidelines.
• Prepare and submit EDB applications related to exports.
• Prepare and file VAT/TDS/ CTAX/Other MRA returns.
• Assist in compiling data and preparing relevant reports and reconciliations in support of management accounts.
• Assist in reconcile supplier and customer statements.
• Process daily Cash Till from Factory Shop
• Assist the finance team in the day to day operations.
• Any other cognate duties.

QUALIFICATIONS, PROFILE, SKILLS & EXPERIENCE

• Degree in finance/accounting or minimum ACCA level 1.
• ACCA level 2 ongoing would be an advantage.
• Minimum 6 years' experience in similar position preferably in the manufacturing industry.
• Well versed with IFRS reporting and disclosure notes.
• Fully conversant with excel/word and experience of an accounting package would be an advantage.
• Good Knowledge of Pastel Evolution or any other ERP
• Outgoing personality with good communication skills.
• Highly motivated, proactive and dynamic person.
• Ability to work in a team.
• Works well under pressure.
• Organised and committed in meeting deadlines.
• Having an eye for detail and strong analytical skills.
• Willing to work odd hours when needed.

Proactive reserves the right: 

Our client, a well-known insurance agent is looking for a meticulous and dedicated Claims Executive.

Duties

• Assist customers in filing new insurance claims accurately and efficiently – Motor & Non Motor Insurance

• Investigate and analyse facts about insurance claim cases.

• Examine policy provisions in order to determine coverage eligibility.

• Negotiate settlements with claimants on behalf of the company.

• Advise customers on the status of their claims throughout the process.

• Monitor progress of pending claims and resolve any delays in a timely manner.

• Resolve customer complaints by providing accurate information and appropriate solutions.

• Assist claimants, providers and clients with problems or questions regarding claims.

• Review and evaluate customer claims for accuracy and completeness.

• Manage customer service inquiries and complaints in a timely manner.

• Maintain up-to-date knowledge of company products and services.

• Communicate regularly with customers to gain insights into their needs.

Qualifications

HSC level

At least 2 years of experience in a similar position

Proficiency in English and French (both verbal and written)

Proficient with MS Office

Any qualification in insurance will be an advantage

Profile

Communication Skills

·       Ability to clearly explain complex insurance policies and terms to clients.

·       Strong written and verbal communication for interacting with clients and colleagues.

Customer Service

• Empathy and understanding to address customer concerns effectively.
• Patience and active listening to provide tailored solutions.

Attention to Detail

• Accuracy in processing insurance claims and documentation.
• Keen observation to detect discrepancies or potential fraud.

Teamwork

• Collaboration with team members.
• Supportive attitude in contributing to team goals

• Proactive reserves the right:
• To call only the shortlisted candidates for interview.
• Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

Our client, a well-known insurance agent, is looking for an Insurance Officer.

Main duties

• Assist in the monitoring of Individual and Corporate General Insurance business.
• Maintain the individual and general control lists up to date at all times.
• Send Instruction forms to Head Office for all classes of business and follow up until transactions are completed.
• Assist in the preparation of quotations and help Insurance Officers in the negotiation of deals with the Head Office.
• Attend to and follow up of internal and external queries.
• Updating clients’ data and all day-to-day records as required.
• Client’s file to be updated with all KYC documents and be filed on Eazzy as well.
• Active participation in plans to expand activities of the company.
• Assist the Salesperson and Insurance Officers in the administrative tasks & follow up.
• Ensure smooth communication with the insurer.
• Act as a strong back up to the Insurance Officers.
• Provide assistance in Life Assurance & other long-term Insurance products to Insurance Officers. Such as: Follow up of quotes, prepare files and follow up between the insurer and clients.
• Any other cognate duties

Qualifications

• HSC level
• At least 2 years of experience in a similar position
• Proficiency in English and French (both verbal and written)
• Proficient with MS Office
• Any qualifications in insurance would be an advantage

Profile

Communication Skills

• Ability to clearly explain complex insurance policies and terms to clients.
• Strong written and verbal communication for interacting with clients and colleagues.

Customer Service

• Empathy and understanding to address customer concerns effectively.
• Patience and active listening to provide tailored solutions.

Attention to Detail

• Accuracy in processing insurance claims and documentation.
• Keen observation to detect discrepancies or potential fraud.

Teamwork

• Collaboration with team members.
• Supportive attitude in contributing to team goals.

 Proactive reserves the right:

• To call only the shortlisted candidates for interview.
• Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.