Job title: Team Leader - Customer Service
Job type: Permanent
Emp type: Full-time
Industry: Insurance
Salary type: Monthly
Location: Port Louis
Job published: 25/05/2023
Job ID: 40538
Contact name: Stéphani Modeste-Rouget

Job Description

Our Client is looking for a Team Leader - Customer Service

Duties and Responsibilities

  • Day to day management of Customer Service Frontline & Renewal Contact Centre unit   
  • Monitor retention of existing clients 
  • Focus on acquisition of new clients as per agreed targets
  • Upselling of renewal business and cross-selling 
  • Analyse client’s needs for insurance and advice appropriate solution to ensure customer satisfaction
  • Management of clients’ complaints 
  • Ensure and monitor compliance in respect of AML, Data Protection and Privacy Notice Acts
  • Monitor Client Management Relation, On-line and direct applications 
  • Assist Manager in the implementation of new insurance portfolios & projects
  • Commitment towards targets that will be agreed with Manager for all Key Result Areas.
  • Ensure the maintenance of stationeries of the respective CSR unit 
  • Train new staff and empowerment of existing staffs
  • Ensure there is a good work environment between staff and other units
  • Any other cognate duties which may arise aligned to business requirements


  • A degree holder in Marketing or Business Management
  • Ideally studying towards the CII qualifications
  • Have at least 5 years' experience in the insurance field and customer care / client facing
  • Conversant with analysis and report
  • Prior experience of Team Management 
  • Have an excellent customer relationship skills
  • Experience in the personal line insurance would be a definite advantage
  • Have good interpersonal and communication skills (both oral and written)
  • Be computer literate with an excellent knowledge of MS Office Tools

Proactive Talent Solutions reserves the right:

To call only the shortlisted candidates for interview.

Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.