Job Description
Our Client is looking for a Team Leader - Customer Service
Duties and Responsibilities
- Day to day management of Customer Service Frontline & Renewal Contact Centre unit
- Monitor retention of existing clients
- Focus on acquisition of new clients as per agreed targets
- Upselling of renewal business and cross-selling
- Analyse client’s needs for insurance and advice appropriate solution to ensure customer satisfaction
- Management of clients’ complaints
- Ensure and monitor compliance in respect of AML, Data Protection and Privacy Notice Acts
- Monitor Client Management Relation, On-line and direct applications
- Assist Manager in the implementation of new insurance portfolios & projects
- Commitment towards targets that will be agreed with Manager for all Key Result Areas.
- Ensure the maintenance of stationeries of the respective CSR unit
- Train new staff and empowerment of existing staffs
- Ensure there is a good work environment between staff and other units
- Any other cognate duties which may arise aligned to business requirements
Requirements
- A degree holder in Marketing or Business Management
- Ideally studying towards the CII qualifications
- Have at least 5 years' experience in the insurance field and customer care / client facing
- Conversant with analysis and report
- Prior experience of Team Management
- Have an excellent customer relationship skills
- Experience in the personal line insurance would be a definite advantage
- Have good interpersonal and communication skills (both oral and written)
- Be computer literate with an excellent knowledge of MS Office Tools
Proactive Talent Solutions reserves the right:
To call only the shortlisted candidates for interview.
Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.