Job Description

Our Client is looking for a Team Leader - Customer Service

Duties and Responsibilities

• Day to day management of Customer Service Frontline & Renewal Contact Centre unit   
• Monitor retention of existing clients 
• Focus on acquisition of new clients as per agreed targets
• Upselling of renewal business and cross-selling 
• Analyse client’s needs for insurance and advice appropriate solution to ensure customer satisfaction
• Management of clients’ complaints 
• Ensure and monitor compliance in respect of AML, Data Protection and Privacy Notice Acts
• Monitor Client Management Relation, On-line and direct applications 
• Assist Manager in the implementation of new insurance portfolios & projects
• Commitment towards targets that will be agreed with Manager for all Key Result Areas.
• Ensure the maintenance of stationeries of the respective CSR unit 
• Train new staff and empowerment of existing staffs
• Ensure there is a good work environment between staff and other units
• Any other cognate duties which may arise aligned to business requirements

Requirements

• A degree holder in Marketing or Business Management
• Ideally studying towards the CII qualifications
• Have at least 5 years' experience in the insurance field and customer care / client facing
• Conversant with analysis and report
• Prior experience of Team Management 
• Have an excellent customer relationship skills
• Experience in the personal line insurance would be a definite advantage
• Have good interpersonal and communication skills (both oral and written)
• Be computer literate with an excellent knowledge of MS Office Tools

Proactive Talent Solutions reserves the right:

To call only the shortlisted candidates for interview.

Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.