Job Description

Our client in the engineering sector is looking for a Head of After Sales.

Main responsibilities:

• Ensures that planning and organisation are done in an efficient way by closely monitoring the work of Service Advisors, Spare Parts Advisors administrative staff and technical team.
• Ensures that the maintenance operations are as per standards and to manufacturers’ recommendations.
• Provide input for budget/capex estimates for the Maintenance Department.
• Ensures that job cards are opened/closed in a timely manner and regularly. 
• Ensures submission of comprehensive quotations to clients and follow up as and when required.
• Monitors the client requests/complaints and ensures that latter are attended in a timely manner.
• Holds meeting as and when required and communicates on a regular basis about the status of the maintenance department.
• Ensures that sub-contractors comply as per contract agreement as and when required.
• Liaises with external suppliers and report any manufacturer’s defects on equipment.
• Implements action plan to minimize reworks.

Qualification and Experience required:

• A Degree in Mechanical or Electrical or Mechatronics Engineering or in any related fields
• A minimum of 3 years as a Junior Engineer in a similar business environment

Technical Knowledge and Skills Required:

• Good Interpersonal skills 
• Ability to work in team and independently and be self-motivated.
• Good Leadership abilities
• Good written and spoken of both English and French
• Good Computer literacy (Microsoft word, excel and outlook)
• Holder of a valid driving license

Proactive reserves the right:

To call only the shortlisted candidates for interview.
Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.